1. Data controller
Rukin Fine Violins and Bows LLC, organised in Delaware, USA, is responsible for the personal information described here. Privacy enquiries may be sent to aleksandr.rukin@icloud.com.
2. Information we collect
We may collect your name, email address, telephone number, city and country; information about an instrument or bow; uploaded photographs and file metadata; submission references, service status, payment-related references and records of accepted terms. Our cookie-free analytics records pages viewed, referral source, approximate country, device category and a one-way pseudonymous visitor identifier. We do not retain the raw IP address in our own analytics database.
3. How information is used
Information is used to receive and review submissions, provide requested services, communicate with clients, administer payments and refunds, maintain records of consent, protect forms from misuse, secure the website and understand aggregate website activity.
4. Legal bases
Depending on the circumstances, processing is necessary to perform a requested service or take steps before providing it, based on your consent, required to meet legal obligations, or undertaken for legitimate interests such as security, record keeping and service improvement. You may withdraw consent where consent is the applicable basis, although prior lawful processing remains unaffected.
5. Service providers and transfers
We use reputable providers for website hosting, file storage, email and payment processing, including Wise when it is presented at checkout. They process information only as needed to provide their services and under their own applicable terms. Because we work internationally and are a US company, information may be processed outside your country. Where required, reasonable contractual or legal safeguards are used.
6. Retention
Submission information, photographs, reports, consent records and transaction records are retained only for as long as reasonably necessary to provide the service, maintain professional and legal records, resolve disputes and protect legitimate business interests. Security rate-limit records are short-lived. You may request deletion, subject to records we must or may lawfully retain.
7. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy of information, withdraw consent and complain to a competent data-protection authority. To exercise a right, contact us and provide enough information to verify and locate your record.
8. Security and children
We use access controls, restricted private administration areas, upload validation and other reasonable safeguards. No online system can guarantee absolute security. Our paid services are intended for adults and are not directed to children under 18.
9. Contact
For privacy questions or requests, email aleksandr.rukin@icloud.com.